What should I do if I have problems recharging my account? Frequently Asked Questions

Hi. I'm Mike! I'm Mike, and as those of you who have been around the cryptocurrency world for years know, every step in cryptocurrency trading is important, especially when you're repping up at CoinSafe for the first time, you'll inevitably run into some confusion or glitches. In this article, I will discuss with you how to solve the common problems in the process of recharging in CoinSafe, no matter it is a delay in the arrival of funds, or the transfer of the wrong chain, there are clear answers here, so that your operation will be smoother, more secure, and less wasteful!

What should I do if I don't get paid for my recharge?

One of the most common problems with funds not arriving in time after making a top-up at CoinSafe is not to worry, this can usually be resolved. Confirm that you have completed the correct transaction on the chain:

1. Check that you have selected the correct blockchain, e.g. ERC-20, BEP-20 or TRC-20. Different top-up addresses for CoinSafe correspond to different chains, and money may be lost if you have the wrong chain.
2. Using the Exchange'sTransaction Hash (TxID)Please check the status of your transaction in the browser on the link. If the status shows "Completed", but the transaction is not credited, please be patient or contact Coin's customer service.

It is important to note that some blockchain networks may experience processing delays due to congestion. This can be avoided by increasing transaction fees.

What should I do if I have a wrong link?

If you accidentally turn the wrong chain, don't worry, there is still a chance to save it, but the success rate depends on several factors:

1. If you have made a wrong chain transfer between Coin's internal accounts, this can usually be resolved by requesting a work order. Please provide details of the transfer, including the currency, quantity and transaction hash.
2. If you transfer the wrong link to another platform or wallet address, CoinSafe cannot assist you directly and you will need to contact the other platform's customer service to try to recover your funds.
3. In the case of one-way irreversible chains, the possibility of recovering funds is reduced, so it is important to double-check the choice of chain before topping up.

It is recommended to refer to CoinSafe's Link Selection Guide and conduct small test trades beforehand to minimize the risk.

Minimum Top-up Limit Issue

Coinsafe has set a minimum top-up amount for different currencies, below which top-ups may not be automatically credited:

1. On the top up page you can see the minimum top up requirement for each currency, for example the minimum top up amount for BTC is 0.001 units.
2. If the amount is below the limit, Coin will not process the top-up and the funds will not be returned.

To avoid this, always check that the top-up amount meets the minimum standard before proceeding. It is recommended to top up slightly more than the minimum amount to cover possible handling fees.

How to deal with address format error?

Charging with the wrong address format may result in lost funds:

1. For example, by using an ERC-20 formatted address for a TRC-20 transaction, funds may be routed to an invalid address.
2. The system of RMBS has the ability to verify the address format, but you still need to check whether the address is correct every time you enter it.

In this case, you need to contact CoinSafe customer service immediately and submit the details, but there is no guarantee of recovery. An effective way to avoid this problem is to use an address management tool to save the correct addresses that are commonly used.

How do I contact CoinSafe Customer Service?

When a problem cannot be solved on your own, contacting customer service is the quickest way:

1. After logging in, click on "Customer Service" in the lower right corner and select your question type.
2. Provides complete transaction information (e.g., currency, quantity, TxID, and screenshot) to help customer service speed up processing.

Our online customer service is available 24 hours a day, but may be slightly delayed during peak hours. Generally speaking, it takes 1 to 3 business days to respond to a work order, so you can try it if you need to solve the problem urgently.Renminbi An communityThere is also a lot of advice from experienced users.

Frequently Asked Questions Q&A
Q1: How long does it take for the recharge to be credited?
It usually takes 10-30 minutes, but can be delayed up to a few hours due to traffic on the chain. Please contact customer service if your payment has not arrived for more than a day.

Q2: Are there any handling fees for incorrect top-ups?
MoneySafe does not charge an additional processing fee for incorrect top-ups, but the process of recovering funds may require additional fees in the chain.

Q3: Can I top up my account with fiat currency?
Yes, CoinArt supports Taiwan Dollar (TWD) FX top-ups, but you need to complete KYC verification first. You can use bank transfer or credit card to top up, but the handling fee may be higher.

I hope this article has helped you, stay calm when encountering recharge issues and step by step troubleshooting will lead you to a quick solution!